CUSTOMER SERVICE
Support
Describe your question clearly for a more useful conversation.
BEFORE YOUR PURCHASE
Before You Buy
Understand the product before making a choice.
Product information
Specify the product name and ask about specifications, instructions and supporting documents.
Distribution & Partnerships
Tell us your region and partnership interests to discuss distribution and supply.
Qualifications & Documents
If you need company or product qualification documents, describe the intended use and the documents required.
AFTER-SALES SUPPORT
After-sales Support
Keep relevant information to help us review your inquiry.
- Identify the Product
Prepare the product name, packaging photos and batch information.
- Describe Your Question
Describe your question, purchase channel and when the issue occurred.
- Contact Our Team
Contact WeChat customer service and provide supporting information when needed.
Do not post identity documents, full addresses or unrelated personal information in public messages.
CONTACT SUPPORT
Online Support
Contact us on WeChat
Contact Hongbo.
Click below and scan the QR code in WeChat. You can also prepare your inquiry first, copy it and send it to customer service.
Frequently Asked Questions
Where can I find product specifications?
Use the product inquiry button to request official specifications and documents from WeChat customer service.
Does the packaging shown match the actual product?
Some images are illustrative. Actual packaging, specifications, labeling and instructions are subject to the product and official documents.
How can I discuss distribution or research partnerships?
Tell WeChat customer service your partnership type, organization and topics of interest so we can assist you.
What should I do after copying the account name?
Open WeChat, choose Official Accounts and search for “ECM医科创享”. Verify the owner as 鸿博(常州)生物有限公司. For product or partnership inquiries, select WeChat Support.